Privacy Policy

Privacy Policy for “Closecare” App

Introduction

Welcome to the “Closecare” app. At “Closecare,” we are committed to protecting your privacy and ensuring the security of your personal data. This Privacy Policy explains how we collect, use, and protect your personal information when you use the app.

By using the app, you agree to the collection and use of your data as described in this policy. If you do not agree with these terms, please do not use the app.

1. Data We Collect

When using the “Closecare” app, we may collect the following data:
• Personal Information: Such as name, phone number, email address, and date of birth.
• Health Data: Information related to your health condition that you provide when requesting a medical service, such as details about an illness or required treatment.
• Account Data: Login credentials such as username and password.
• Location Data: To determine your geographic location and connect you with the nearest healthcare provider.
• Payment Data: When making payments through the app, we collect the necessary information to complete transactions securely.
• App Interaction Data: Such as usage duration, pages visited, services requested, and how you use the app.

2. How We Use Your Data

We use your personal data for the following purposes:
• Providing Healthcare Services: To connect you with the nearest healthcare providers and ensure a smooth experience.
• Communicating with You: To inform you about service updates, send notifications, and receive your feedback.
• Analyzing and Improving Services: To understand user needs and enhance service quality.
• Managing Financial Transactions: To secure payment processes and manage subscriptions and transactions through the app.
• Marketing and Advertising: To send promotional offers and advertisements that may interest you (you can opt out at any time).

3. How We Protect Your Data

We take strict measures to protect your personal data from unauthorized access, manipulation, or loss, including:
• Data Encryption: Encrypting data during transmission and storage to prevent unauthorized access.
• Two-Factor Authentication (2FA): Enhancing login security.
• Access Control: Ensuring that only authorized users can access your data.

4. Sharing Data with Third Parties

We may share your data with third parties in the following cases:
• Healthcare Providers: To enable them to provide the requested service.
• Payment Processors: To securely process payments.
• Analytics and Marketing Partners: To improve our services through analytics and marketing tools.
• Legal Compliance: If requested by legal authorities in accordance with applicable regulations.

We do not sell your personal data to any third party.

5. Data Retention

We retain your data as long as your account is active or as required by law. If you wish to delete your account, you can request it by contacting us, and your data will be deleted in accordance with our internal policies.

6. Your Rights

You have the following rights regarding your personal data:
• Access Your Data: You can request a copy of your stored personal data.
• Correct Your Data: You can update or correct any inaccurate information.
• Delete Your Data: You can request the deletion of your personal data from our systems.
• Stop Data Processing: You can object to the use of your data for certain purposes, such as marketing.

To request any of these rights, you can contact us using the information provided below.

7. International Data Transfers

Your data may be stored or transferred outside Saudi Arabia in secure data centers. We always take appropriate measures to ensure your data is protected in compliance with legal standards.

8. Cookies

The app may use cookies to collect information about your app usage to enhance your experience. You can adjust your browser settings to disable cookies if you prefer.

9. Privacy Policy Updates

We may update this policy from time to time. Any changes will be published on this page with an updated effective date. We recommend reviewing this policy periodically to stay informed of any modifications.

10. Contact Us

If you have any inquiries or requests regarding this Privacy Policy, you can contact us via:
• Email: closecare@closecare.com.sa
• Phone: 0563355544
• Address: Jeddah, Al-Safa

Effective Date: 20/02/2025